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Mr. Burch has been getting his taxes done for years at MLK and this year too he eagerly awaited the call for an appointment. Shortly after he arrive to the site it became clear that his tax situation had changed and he was now out of scope. Rather than turn him away Elisa offered to walk him through doing his own return at Through the process he was patient and understanding, at one point he said, “I am glad to be able to get my taxes done and not have to go to a paid preparer.”