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Job Description: Volunteer Income Tax Assistance (VITA) Program Manager

The VITA Program Manager will be responsible for the overall operation of CTA’s VITA program and other related services. Candidates should be detail oriented, organized and have excellent communication skills. Areas of responsibility include comprehensive oversight of the tax program including tax training development, supervising seasonal staff and tax site operations, and implementing a post-season tax preparation program. Other duties will include building strategic partnerships and developing operations plans for CTA programs. In addition to providing a valuable, free service to low-income taxpayers in the Washington, D.C. metropolitan area, CTA offers vacation time, a flexible work schedule and healthcare benefits.

Community Tax Aid, Inc. (CTA) is a non-profit organization founded in 1987 that offers free tax preparation and representation services for low-income taxpayers in the Washington, D.C. metropolitan area. CTA believes that all taxpayers deserve the opportunity to file accurate, timely tax returns. During the 2017 filing season, CTA volunteers helped over 6,500 low-income individuals and families, helping them to receive over $10 million in federal and state tax refunds. We have 15 sites located in Northern Virginia, D.C., and Montgomery County and Prince George’s County in Maryland.

  • Demonstrated experience with VITA or TCE programs, or with individual tax preparation for people with low- incomes (average AGI less than $20,000) required
  • Must be able to annually pass the IRS VITA Advanced Certification test
  • Experience in project management and staff supervision, preferably, in a non-profit or social service program for people with low-income
  • Minimum requirement, Bachelors Degree
  • Excellent verbal, written and interpersonal skills
  • Able to handle multiple tasks simultaneously
  • Strong computer skills, experience with tax preparation software helpful
  • Able to work evening and weekend hours and to travel to various CTA locations during the tax prepration season (January – April)
  • Personal commitment to providing high quality and customer-friendly services to a wide variety of people in low-income communities
  • Oversee delivery of taxpayer education and tax preparation services during tax season and year-round
  • Oversee volunteer and paid seasonal staff recruitment and manage seasonal staff
  • Coordinate and deliver follow-up services to clients who need to respond to IRS and state tax agency notices
  • Manage curriculum development  and training for volunteers and taxpayers
  • Oversee training delivery and manage volunteer trainers for tax program
  • Coordinate with tax site hosts and partners
  • Identify and recruit new partners
  • Review tax site compliance with Quality Site Requirements and other IRS guidelines
  • Oversee data collection and prepare external reporting as required on tax program performance
  • Support Executive Director with fiscal management of program
  • Communicate regularly with seasonal staff and volunteers
  • In conjunction with Volunteer Coordinator, establish systems for volunteer retention.
  • Manage and maintain content on CTA websites and in CTA’s social media networks. Support, generate and distribute content through appropriate media channels.
  • Draft required grant reports in support of tax program
  • Other duties as assigned
Position Classification: Exempt, full-time reporting to the Executive Director.
To apply:  Send letter of interest and resume by email to